Privacy Policy

1. Introduction

This policy explains what personal information Transeuropa Insurance Brokers ("Transeuropa", "we", "us", "our") collects, why we collect it, and what rights you have over it. It applies whenever you visit our website, request a quote, ask us to place or manage a policy on your behalf, or otherwise get in touch with us.

Because we act as an intermediary between you and insurers, we handle personal data on behalf of both individuals and businesses. Where a section below applies differently to personal and business clients, we've noted the distinction.

2. Who We Are

Transeuropa Insurance Brokers is the data controller for the personal information described in this policy, meaning we decide how and why it's processed. When we pass your details to an insurer to obtain a quote or set up a policy, that insurer becomes a separate data controller for their own use of your information, governed by their own privacy notice.

If you have questions about this policy or how we handle your data, see Section 8 below for how to contact us.

3. Information We Collect

We collect information in a few different ways:

Information you give us: your name, contact details, date of birth, address, and details about what you need insured (a property, vehicle, business, or trip, for example), provided when you request a quote or ask us to arrange cover.
Information from insurers and underwriters: confirmation of cover, premiums, and claims history shared back with us once a policy is placed.
Information from your use of our website: basic technical information like your browser type and pages visited, used to keep the site working properly.
Information about others: if you give us details about a named driver, family member, or business partner, we ask that you only do so where you have their permission to share it with us.

4. How We Use Your Information

We use your information to:

Compare policies across our panel of insurers and provide you with a quote or recommendation.
Arrange, renew, and make changes to your policy on your behalf.
Support you if you need to make a claim, including liaising with your insurer on your behalf.
Meet our regulatory obligations, including verifying your identity where required.
Contact you about renewal dates, policy changes, or (only where you've agreed to it) other cover that might be relevant to you.

5. Legal Basis for Processing

We process most of your information because it's necessary to perform our contract with you: arranging and administering your insurance. Some processing is necessary to comply with our legal and regulatory obligations as a licensed broker. Where we contact you about other products or services, we do so only with your consent, which you can withdraw at any time.

6. Sharing Your Information

We share your information with:

Insurers and underwriters on our panel, so they can quote for and provide your cover.
Premium finance providers, if you choose to pay for your policy in instalments.
Regulators and compliance bodies, where we're required to by law.
IT and service providers who help us run our business, under contracts that require them to protect your data.

We do not sell your personal information to third parties.

7. Data Retention & Security

We keep your information for as long as you have an active policy with us, and for a period afterwards to meet our legal, regulatory, and insurance obligations, typically in line with the limitation periods for insurance claims in the relevant jurisdiction. After that, it's securely deleted or anonymised.

We use appropriate technical and organisational measures, including access controls and encryption where relevant, to protect your information against unauthorised access, loss, or misuse.

8. Your Rights & How to Contact Us

Depending on where you live, you may have the right to:

Ask for a copy of the personal information we hold about you.
Ask us to correct information that's inaccurate or incomplete.
Ask us to delete your information, where we're not required to keep it for legal or regulatory reasons.
Object to, or ask us to restrict, certain kinds of processing.

For full details on exercising these rights, see our GDPR page. To ask a question about this policy or make a request, contact us at hello@transeuropabrokers.com or +44 20 1234 5678.

We may update this policy from time to time; the "last updated" date at the top of this page will always reflect the most recent version.

9. Cookies & Tracking Technologies

Our website uses a small number of cookies to keep it working properly: for example, to remember your cookie preferences and to understand, in aggregate, how visitors use the site so we can improve it. We don't use cookies to build advertising profiles about you.

You can control or delete cookies through your browser settings at any time. Blocking some cookies may affect how parts of the site work.

10. Marketing Communications & Opt-Out

If you've agreed to hear from us about other cover that might be relevant to you, we'll only do so occasionally and only about insurance-related matters. We will always keep you informed about your existing policy (renewal reminders, mid-term changes, and claims updates), regardless of your marketing preferences, since these are necessary to administer your cover.

You can opt out of marketing communications at any time by using the unsubscribe link in any email, or by contacting us directly.

11. Children's Privacy

Our services are intended for adults arranging their own or their business's insurance. We don't knowingly collect personal data directly from children. Where a policy covers a named minor (for example, a young driver on a motor policy), that information is provided to us by the policyholder, and is used only for the purpose of arranging that cover.